TERMS OF AGREEMENT

About your Coach: Francesca Dal Bello is the owner and founder of Gr8fool Limited. Francesca qualified as a Coach in October 2017, having successfully completed an Advanced Certificate in Coaching Practice (The Transformational Coach), accredited gold level by the Association for Coaching (“AC”). As a professional coach accredited PCC by the International Coaching Federation (“ICF”), Francesca’s practice is aligned to the ICF code of ethics and best practice standards.

Description of Coaching: Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client (together the “Parties”) in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the identification and development of personal, professional or business outcomes and to develop and carry out a strategy plan for achieving those goals. Best results happen when both coach and client are committed to the same outcomes.

1) Coach-Client Relationship
A. Coach agrees to maintain the standards of professional behaviour and conduct established in the ICF code of ethics. It is recommended that the Client review this code (at time of this Agreement: ICF Code of Ethics | International Coaching Federation).
B. Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and coaching interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
C. Client further acknowledges that they may terminate or discontinue the coaching relationship at any time (subject to Point 5).
D. Client acknowledges that coaching is a comprehensive, multi-disciplinary process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the process.

2) Services
A. The Parties agree to engage in a coaching programme through either face-to-face, online or other electronic means of communication, to be set at regular intervals arranged between Client and Coach. The time of the coaching meetings and/or location will be determined by Coach and Client, based on a mutually agreed upon time.
B. Any engagement to enter into coaching services, a single coaching session or a programme of multiple sessions, will be bound by these Terms of Agreement. Such engagement may be reached and formalised through any means of communication, including but not limited to written correspondence, email, or verbal agreement.
C. Coach will be available to Client by e-mail and other online means, in between scheduled meetings as defined by the Coach. Coach may also be available for additional time, per Client’s request on a prorated basis rate to be agreed in advance in writing.

3) Schedule and Fees
Except for initial discovery sessions, which are generally offered for free and without obligation, all payments are paid in advance. Fees vary depending on the type and duration of the coaching required. The costs and the duration of the coaching programme can vary by mutual agreement of the Parties.

4) Cancellation Policy
In the case of requiring to cancel a meeting, Client agrees that it is the Client’s responsibility to notify the Coach 24 hours in advance of the scheduled coaching session. Coach reserves the right to charge Client for a missed meeting, cancelled at shorter notice than 24 hours. Coach will attempt in good faith to reschedule the loss of time, to avoid charging or to refund Client.

5) Refunds
If the coaching relationship is terminated by the Client prior to completion of a coaching programme paid in full in advance, a refund may be granted for services not rendered at the discretion of the Coach.

6) Confidentiality
A. The coaching relationship established under these Terms of Agreement, as well as all information (written or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF code of ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the expressed permission of the Client. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
B. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued court order or subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to self, the Client or others; and (g) involves illegal activity. The Client also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
C. Coach intends to deliver coaching, write materials and promote the coaching process in any way she can. This means that at times, Client may share examples from her personal experience or practice. This will be done only with permission from Client, whilst maintaining the Client’s confidentiality.
D. According to the ethics of the coaching profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

7) Data Protection and Retention of Records
A. The Client consents and acknowledges that during the coaching relationship, the Coach will retain all documents, written notes, and recordings from meetings. This information is maintained in a format of the Coach’s choice (digital or print).
B. Administrative Access Period: The Client may request copies of their coaching records for up to 3 months after the coaching relationship ends. After this window, the Coach is no longer obligated to provide copies of notes or records to the Client, though the data remains in secure storage as may be required for insurance and legal purposes.
C. Legal Retention: In accordance with professional liability insurance requirements and the laws of England and Wales, all records will be securely maintained by the Coach for a period of 7 years following the termination of the coaching relationship. After this period, all records will be permanently destroyed.
D. Purpose of Retention: This 7-year retention is strictly for the Coach’s professional accountability, legal defence, and compliance with the ICF and other applicable coaching standards.

8) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

9) Complaint Procedure
The Coach, as an ICF member and credential-holder, pledges to uphold the ICF code of ethics, that promotes professionalism of the coaching profession, protecting clients and fostering trust within the coaching community, cultivating a supportive environment for both coaches and clients. If the Client has concerns about a potential breach, they can take action through the ICF Ethical Conduct Review Process, which provides a fair and thorough investigation of alleged unethical practices.

10) Professional Liability Insurance
Gr8fool Limited is covered by professional liability insurance for coaching and training through AXA Business Insurance.

11) Applicable Law
The performance and interpretation of these Terms of Agreement and any claims arising under it shall be governed by the laws of England and Wales.

Last Updated March 2026